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Mission statement

Arctic Cleaning Holdings (ACH) is to ensure clients receive optimum value at all times..

At Arctic

We strive for constant and never ending improvement. This will be met through our commitment to strive for total customer satisfaction and achieved by our team who work continually to maintain our high level of quality and service. More…

Company Profile and Mission Statement

Nickie Haylen has been recognised for her achievements appearing on TV's Channel 9 The Today Show, The Small Business Show, The Money Show, Making a Million II - The Young Millionaires series. Many articles have been published in the Sun Herald, Sunday Telegraph, Cosmopolitan, Bulletin Magazine, Money Magazine and Business Success Magazine.

Nickie's first company was established in 1993 servicing sites such as Entertainment Venues, Educational Institutions, Industrial and Commercial complexes. Since its inception the company has grown at a phenomenal rate and today boasts a workforce of more than 200 employees. The company has a unique history in providing cleaning services and performing daily and periodic tasks. We respond to our clients needs and build up a friendly working relationship allowing us to be a powerful and competitive force in the cleaning industry.

In all of our business relationships our goal is to work closely with the client to establish and evaluate the most appropriate service for their needs and to communicate openly with them at all times.

We have developed the systems, procedures and working practices to ensure total client satisfaction.

The benchmarks implemented by Arctic allow us to measure and monitor performance on a regular basis to ensure quality assurance.
The following points will highlight some of our systems.

* Guaranteed service of all your needs
* Daily inspections of all work
* On-going training programs
* Implementation of our 10 minute customer care philosophy
* 24 hour, seven days a week service
* Supervisors and area managers to plan work, communicate and liaise with clients.

Arctic Cleaning Holdings (ACH) has developed its own comprehensive quality assurance programs and is currently pursuing implementation to quality assurance IS09001/AS3901 certification.

Vision

Arctic Cleaning Holdings (ACH) is strongly committed to providing high quality cleaning services to our clients on an ongoing basis. Quality assurance is the central focus for each supervisor and manager in the company, being reflected in there job descriptions and job performance criteria. The quality control procedures are crucial to ensuring customer satisfaction and are taken through each level of management and supervision to the cleaners at the work sites.